Tech Support

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Tech Support in Italian

When technology fails us abroad, we need to know how to explain what is wrong. In this lesson, you will learn how to report technical issues, describe device failures, and ask IT support for help.

Key Vocabulary for Problems

To report a broken device or system failure, you often use reflexive verbs or expressions with non funziona (doesn't work).

  • Il computer non si accende. (The computer won't turn on.)
  • La connessione è caduta. (The connection dropped.)

Asking for IT Help

When speaking to support, it's polite to use conditional forms like potrebbe (could you) to ask for assistance.

Words

il computer
computer
Il computer è lento.The computer is slow.
la schermata
screen / display
La schermata è diventata nera.The screen went black.
la password
password
Ho dimenticato la password.I forgot the password.
il file
file
Non trovo più quel file.I can't find that file anymore.
stampare
to print
La stampante non stampa.The printer is not printing.
scaricare
to download
Sto cercando di scaricare l'aggiornamento.I am trying to download the update.
salvare
to save
Ricordati di salvare il documento.Remember to save the document.
il blocco
crash / freeze
C'è stato un blocco di sistema.There was a system crash.
il tecnico
technician
Devo chiamare il tecnico.I need to call the technician.
la batteria
battery
La batteria si scarica subito.The battery drains immediately.

Lessons are prepared with the help of AI.

Patterns

Il ___ non funziona.

Use this to report that a device is not working.

Il computer non funziona.The computer doesn't work.

Potrebbe aiutarmi con ___?

Polite request to IT support asking for help with something.

Potrebbe aiutarmi con la stampante?Could you help me with the printer?

Ho un problema con ___.

Use this to state that you have a specific problem.

Ho un problema con la password.I have a problem with the password.